Descripción de la oferta
- Tipo de contrato – Indefinido
- Nº Vacantes – 2
- Experiencia –
- Salario – –
- Titulación Academica – FP
Technology Company is seeking vibrant speaking Helpdesk agents to join us in the new and expanding. You will be part of a great multinational company!
Do not worry if you do not have enough experience! We are looking for Helpdesk level 1.
We want you to be part of our multicultural and multi-age team if you have a fluent level of one of these languages:
English + other language, basic PC skills and good communication skills.
And if you are customer-oriented, initiative and results focused…you are just perfect for us!
These will be your responsabilites as part of our team:
– Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.
– Identify, evaluate and prioritize customer problems and complaints.
– Analyze customer problems and formulate plans of resolution.
– Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
– Evaluate new services, processes and technologies introduced at the helpdesk.
– Participate in departmental training activities including training programs in support of new technologies, etc.
– Work with departmental staff to promote, develop, and maintain strong customer service values.
– Escalate unresolved issues to support leads, designated (Client) service group.